Return Policy
Effective November 01, 2020Red's Home & Garden wants you to be 100% satisfied with your purchase. We will gladly refund merchandise returned within 14 days of delivery or a store credit within 15 - 30 days of delivery. The returned merchandise must be in the original condition with tags attached. No used merchandise can be returned. Shipping and handling fees are nonrefundable. All sales of items discounted 50% or more are final and cannot be returned or exchanged. Seasonal merchandise purchased after the season/holiday is final sale and cannot be returned or exchanged.
To return or exchange the qualified merchandise, either bring the merchandise to our store or ship the merchandise with a requested return shipping label. Return labels may be requested by emailing
Returns are handled on a case-by-case basis
No returns on:
- Polymeric sand & mortar
- Bagged items
- Special order items
- Clearance items
- Non stock items
- Bulk material
- Unclean items
- Damaged items
Any authorized return is for store credit or a 30% re-stocking fee
Red's Home & Garden Merchandise Return
4145 West US Highway 421
Wilkesboro, NC 28697
If your item arrives damaged please email us at
Garden Center Return Policy
- Annuals, Perennials, and House Plants are Final Sale and are not eligible for returns, exchanges, or refunds.
- Trees/Shrubs purchased at Regular Price are eligible for a 3-Month Warranty
- Trees/Shrubs purchased at a discounted price for any reason are not covered under the 3-Month Warranty.
- Items returned under the warranty will receive product exchange or store credit for equal value. There will be no cash refunds.
- Proof of purchase is required to receive warranty benefits.
Gift Card Terms and Conditions
These Red's Home & Garden Gift Card Terms and Conditions (“Terms and Conditions”) are applicable in addition to the Terms of Use and Privacy Policy applicable to the redshomeandgarden.com website. Non-refundable; not for resale. Notwithstanding anything contained in these Terms and Conditions, Red's Home & Garden Gift Cards are not returnable or refundable for cash except in states where required by law. Resale of Red's Home & Garden Gift Cards is strictly prohibited.
Promotional use. Red’s Home & Garden Gift Cards may be used as personal or business gifts, but may not be used in connection with any marketing, advertising or other promotional activities WITHOUT prior approval. Such approval shall be conditioned on, among other things, execution of and compliance with Red's Home & Garden’s standard Gift Card license agreement. *If you are ordering more than 25 cards or are interested in using the cards for any promotional purpose, please email
No affiliation with Red's Home & Garden. Use of Red's Home & Garden's name, logo, trade dress (including any image/likeness of the cards) or trademarks (or those of any of its subsidiaries or affiliates) in connection with the purchase or use of Red's Home & Garden Gift Cards is strictly prohibited. Furthermore, the use of Red's Home & Garden Gift Cards in any manner that states or implies that any person, website, business, product or service is endorsed or sponsored by, or otherwise affiliated with, Red's Home & Garden or any of its subsidiaries or affiliates is prohibited.
Compliance with laws. By purchasing Red's Home & Garden Gift Cards, you are certifying and representing to Red's Home & Garden that the activities in connection with which the Red's Home & Garden Gift Cards will be used will comply with these Terms and Conditions and all applicable laws, rules and regulations, and that the Red's Home & Garden Gift Cards will not be used in any manner that is misleading, deceptive, unfair or otherwise harmful to consumers or Red's Home & Garden. In addition, you agree to defend and indemnify Red's Home & Garden and its subsidiaries and affiliates from and against any claims, expenses or liabilities made against or incurred by any of them in connection with your use of the Red's Home & Garden Gift Cards or violation of any of these Terms and Conditions.
Lost or Stolen Gift Card. Stolen cards will not be replaced. Information about your Red's Home & Garden Gift Card can be viewed or printed any time from the link provided in the original email received at the time of purchase. Red's Home & Garden shall not have liability to you for (i) lost or stolen Red's Home & Garden Gift Cards or (ii) use of any Red's Home & Garden Gift Cards by third parties through Redshomeandgarden.com or Red's Home & Garden locations. You are solely responsible for keeping the information and link to your gift card safe.
No Consolidation for New Red's Home & Garden Gift Card. You may not consolidate or combine multiple Red's Home & Garden Gift Cards to purchase a new Red's Home & Garden Gift Card. Redshomeandgarden.com does not consolidate or combine multiple gift cards into one gift card per customer request.
Red's Home & Garden Gift Cards Do Not Expire. Red's Home & Garden Gift Cards never expire.
Governing Law. When you purchase, receive, or redeem a Red's Home & Garden Gift Card, you agree that the laws of the State of North Carolina shall govern these Terms and Conditions without regard to principles of conflict of laws.
These Red's Home & Garden Gift Card Terms and Conditions were last updated on November 1, 2020. Red's Home & Garden may update these Terms and Conditions at any time. We recommend that you check these Terms and Conditions periodically for any changes.
